Salesforce acquires Airkit.ai to expand its AI capabilities

Salesforce has agreed to acquire Airkit.ai to expand its AI capabilities and improve customer experience.

Airkit.ai is a creator of AI-powered customer service applications and experiences. It is often integrated within helpdesk systems to ease customer service teams.

The e-commerce company enables Fortune 500 and fast-growing businesses to build flexible, omni-channel customer engagement applications and AI-based customer service agents. Airkit.ai will also help Salesforce’s service, sales, marketing and commerce teams to move faster into the future of customer engagement in the era of AI.

https://erp.today/salesforce-acquires-airkit-ai-to-expand-its-ai-capabilities/