ITSM Tools: ServiceNow vs Salesforce

ServiceNow and Salesforce are two common tools for IT service management (ITSM) needs. The biggest difference is that ServiceNow was built for the IT operations side of the business, whereas Salesforce was designed as a customer relationship management (CRM) product meant to serve sales and marketing departments.

https://www.itbusinessedge.com/it-management/servicenow-vs-salesforce/