How to Become a Salesforce Administrator

Salesforce has emerged as one of the most widely used customer relationship management (CRM) platforms in the world. As more companies adopt this cloud-based solution to manage their customer interactions, the demand for skilled Salesforce administrators has increased significantly.

A Salesforce administrator is responsible for managing and configuring the Salesforce platform to meet the needs of their organization—for example, creating and managing user accounts, setting up workflows and automation rules, and configuring data access and security settings.

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