How Salesforce's Einstein GPT Works

When Salesforce announced Einstein GPT – billed as the first generative AI for CRM – at its TrailblazerDX (TDX) conference on March 7th, the claim was true. Just three days later, however, Microsoft announced Microsoft Dynamics 365 Copilot, which uses natural language capabilities powered by Azure OpenAI Service. Then, in a blog published today, Zendesk announced it plans to add ChatGPT integration to expand its AI-powered customer service. Cristina Fonseca, Head of AI, Zendesk, commented, “Our solutions uniquely combine the power of our entire support suite, large language models (LLMs) trained against conversational service tickets and intents and soon the power of OpenAI and ChatGPT.”

https://www.nojitter.com/ai-automation/how-salesforces-einstein-gpt-works