Genesys and Salesforce Launch AI-Powered Customer Experience and Relationship Management Solution

Genesys®, a leader in AI-powered experience orchestration, today announced a strategic collaboration with Salesforce (NYSE: CRM), the #1 AI CRM, to help businesses bring together their data, agents, bots and communication channels for smarter end-to-end customer and employee experiences. The companies are introducing a unified AI-powered customer experience and relationship management solution that integrates Genesys Cloud CX™ and Salesforce Service Cloud called CX Cloud from Genesys and Salesforce.

https://www.prnewswire.com/news-releases/genesys-and-salesforce-launch-ai-powered-customer-experience-and-relationship-management-solution-301918683.html