AWS announces Salesforce Contact Center with Amazon Connect (Preview)

Today, AWS announces the Preview of Salesforce Contact Center with Amazon Connect, a groundbreaking offering that integrates native digital and voice capabilities into Salesforce Service Cloud, delivering a unified and streamlined experience for agents. Salesforce users can now unify and route voice, chat, email, and case management across Amazon Connect and Service Cloud capabilities, streamlining operational efficiency and enhancing customer service interactions.

https://aws.amazon.com/about-aws/whats-new/2024/12/salesforce-contact-center-amazon-connect-preview/