AI Agents Slash 4,000 Salesforce Jobs, Months After CEO Downplays AI’s Risks on Jobs
- Joseph K
- Aug 31
- 1 min read
The CRM giant, which employed 76,453 people across all divisions as of January, implemented what Benioff described as “agentic AI” to handle customer support functions previously managed by human representatives.
The AI transformation has fundamentally altered Salesforce’s operational structure, with Benioff noting that 50% of customer conversations are now handled by AI, compared to zero AI involvement just one year ago.
The timing of this announcement, however, creates a stark contradiction with Benioff’s public statements just two months prior, when he dismissed widespread concerns about AI-driven job displacement, suggesting that his company’s own experience would prove such fears unfounded.
Comments