A Customer Service AI Agent Spits Out Complete Salesforce Records in an Attack by Security Researchers

Microsoft has published many examples of how businesses can build AI agents in Copilot Studio to automate multi-step tasks, without a human in the loop.

One such example, as shared on YouTube, is a customer service agent built by McKinsey & Co..

The AI agent autonomously interacts with customers, scouring internal knowledge bases and data systems to share responses to their queries.

Such a possibility represents a major leap for customer-facing chatbots, which, until recently, relied on rigid decision trees that broke whenever customers went off-script.

https://www.cxtoday.com/crm/a-customer-service-ai-agent-spits-out-complete-salesforce-records-in-an-attack-by-security-researchers/