CENTRALIZING GLOBAL INCIDENT MANAGEMENT ON AWS
OVERVIEW
Managing safety and security incidents across multiple regions is one of the most complex challenges for global enterprises. Fiduciary Tech partnered with a multinational client to design and deliver a centralized, AWS-powered platform that unifies incident reporting, assessment, recovery, and post-event analysis—ensuring faster responses, stronger compliance, and global visibility.
THE CHALLENGE
The client relied on 4–5 disconnected applications to manage incident lifecycles, with each region or function using separate workflows. Critical functions—ranging from disaster recovery and incident investigations to facility assessments, risk evaluations, and process improvements—were managed in disconnected silos. This fragmentation slowed down critical response times, created compliance risks, and limited global visibility. Legacy platforms and manual processes further made it difficult to achieve consistency, auditability, and real-time oversight across the enterprise.
OUR SOLUTION
We built a centralized global incident management platform that consolidates all stages of the incident lifecycle. Each case is automatically assigned a unique ID, intelligently routed to the right operational teams, and tracked through recovery and improvement actions. A custom UI layer, Cloudscape, delivers a modern, intuitive experience for users worldwide, while AWS S3 provides secure, scalable data storage and AWS Location Services enables real-time mapping and geolocation for coordinated responses across sites.
KEY FEATURES
• End-to-end incident lifecycle management
• Role-based access for secure global user permissions
• Real-time dashboards with enterprise-wide metrics
• Digitized assessments (safety culture surveys, area-wide evaluations)
• Automated triage and workflow routing
• Bidirectional integration with external systems for continuous feedback
GLOBAL IMPACT/RESULTS
• Faster, more coordinated responses to critical incidents
• Centralized visibility and control across all regions
• Enhanced learning through traceable improvement actions
• A scalable architecture built for enterprise growth
TECHNOLOGIES & SERVICES
Cloudscape – Custom UI layer for intuitive interaction
AWS S3 – Secure, scalable cloud storage
AWS Location Services – Real-time mapping and geolocation
External system integrations – Continuous feedback loops and workflow automation
CONCLUSION
By replacing fragmented, siloed systems with one intelligent platform, the client now has a robust, scalable foundation for global incident management. The solution empowers teams to act faster, ensures compliance, and enables consistent, auditable processes across the enterprise—supporting safer, smarter operations worldwide.