FRICTIONLESS AUTODESK PROJECT ACCESS
OVERVIEW
A multinational enterprise with 30,000+ Autodesk users needed a faster, more scalable way to onboard employees into tools like BIM 360 and ACC. Fiduciary Tech delivered a Salesforce-powered, self-service onboarding solution that automated user provisioning and eliminated manual overhead—saving time, reducing costs, and improving user satisfaction across global teams.
THE CHALLENGE
Onboarding users to Autodesk products such as BIM 360 and ACC was a slow, manual process. Adding a single user required more than ten clicks and repetitive navigation through multiple layers of the platform. With thousands of users across global projects, this created a major bottleneck. In fact, a full-time employee was required just to manage onboarding, turning what should have been a simple task into a resource-draining process.
OUR SOLUTION
We built a Salesforce-powered self-service onboarding tool that automated user provisioning through Autodesk APIs. Instead of relying on administrators to click through multiple screens, employees could select the projects they needed access to and be added instantly. This automation not only eliminated the need for manual intervention but also empowered users to manage their own access, reducing friction and improving scalability.
KEY FEATURES
• Self-service portal for Autodesk user onboarding
• Automated project assignment via Salesforce + API integrations
• Centralized project list with intuitive selection
• Seamless integration with existing Autodesk and Salesforce environments
GLOBAL IMPACT/RESULTS
• Significant cost savings by removing the need for dedicated onboarding staff
• Hours of manual work reduced to minutes through automation
• Scalable process supporting ~30,000 users globally
• Improved user satisfaction with faster access to tools and projects
TECHNOLOGIES & SERVICES
Salesforce Lightning Web Components
Salesforce Apex
Salesforce Batch Apex
Custom Metadata and Settings
AWS Lambda
AWS Step Function
AWS Redshift
Email Templates
CONCLUSION
By transforming Autodesk user onboarding from a manual process into a self-service automated tool, Amazon Global Realty reduced costs, freed up team capacity, and empowered employees to get started on projects faster. This scalable approach positions them to support ongoing growth and global expansion without adding operational overhead.