Why are Salesforce and Workday building an AI employee service agent together?

Salesforce and Workday are partnering to build a new AI-based employee service agent based on a common data foundation, and accessible via their respective software interfaces.

The new AI-based employee service agent, which is akin to the recently released Einstein Service Agent, uses Salesforce’s Einstein 1 platform as the base and connects to Workday’s AI platform, the companies said in a joint statement, adding that the agent uses large language models (LLMs) to communicate with employees in natural language.

https://www.cio.com/article/3478064/why-are-salesforce-and-workday-building-an-ai-employee-service-agent-together.html