What does Salesforce do? Who uses it & how it changed everything

You might say that Marc Benioff and his colleagues — software developers Parker Harris, Dave Moellenhoff, and Frank Dominguez — changed the world when they created Salesforce (CRM) in 1999.

Before that, businesses relied on spreadsheets, handwritten notes, and databases to store their information, which effectively kept everything siloed. Sales reps tracked leads in one place while customer service agents logged complaints in another.

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