U.S. DOT Expands Use of Salesforce, AI Agents

Salesforce, the leading global AI CRM, has announced an expanded agencywide transformation initiative with the U.S. Department of Transportation (USDOT). Salesforce is already modernizing core functions across USDOT, helping enhance citizen safety through real-time, interstate data sharing and will simplify the management of billions in federal grants. USDOT will also deploy Agentforce—Salesforce’s AI agent platform—to help create a more efficient and responsive transportation system by handling routine tasks, offering citizens around-the-clock support, and generating immediate alerts with proposed optimal mitigation strategies for traffic and infrastructure incidents.

https://www.travelagentcentral.com/your-business/us-dot-expands-use-salesforce-ai-agents