SurveyMonkey Launches Einstein Bot on Salesforce AppExchange to Help Brands Improve Customer Experie
- Joseph K
- Nov 4, 2019
- 1 min read
SurveyMonkey (SVMK) today announced it has launched SurveyMonkey Einstein Bot on Salesforce AppExchange, empowering customers to capture real-time feedback from conversational bot interactions. The SurveyMonkey Einstein Bot caters to brands who want to improve their customer experience programs by offering a simple chatbot interaction to collect feedback. The bot triggers direct customer feedback into Salesforce for enterprise customers, ensuring that insights or issues are surfaced in a timely manner.
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