Singapore Airlines, Salesforce collab on AI-powered customer service
- Joseph K
- Apr 3
- 1 min read
Singapore Airlines (SIA) is incorporating Salesforce’s Agentforce, Einstein in Service Cloud, and Data Cloud into its customer case management system,
This is to enable the airline to deliver more consistent and personalised service to its customers.
The two companies also plan to co-develop AI solutions for airlines at the Salesforce AI Research hub in Singapore, aiming to provide greater value and additional benefits to the industry.
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