Sendbird Adds AI-Powered SmartAssistant to Salesforce Connector for Fast and Personalized Support

Sendbird, the communications API platform powering 4,000 apps and 300 Million monthly users announced that its enterprise Salesforce Connector has entered general availability (GA), delivering efficiency-driving enhancements for customer service teams. This release adds a host of new features, including the Sendbird SmartAssistant, a first-of-its-kind, conversational AI solution. As part of Sendbird’s leading communications platform, Salesforce Connector empowers any business to extend Salesforce Service Cloud capabilities to deliver an exceptional live chat support experience to customers. Now, with Sendbird SmartAssistant, a customizable, no-code generative AI chatbot is readily available to integrate into companies’ support workflows. Conversations become richer and more rewarding directly within an organization’s mobile app.

https://aithority.com/natural-language/chatbots-intelligent-assistants/sendbird-adds-ai-powered-smartassistant-to-salesforce-connector-for-fast-and-personalized-support-interactions/