Salesforce wants technicians and tradespeople to take AI agents on the road with them

Tradespeople and technicians spend almost a full day every week filling out paperwork and completing admin tasks, and it’s having a huge impact on productivity. Salesforce thinks its agentic AI tools could be the key to solving this.

A survey conducted by the firm showed respondents waste an average of seven hours per week inputting manual data, summarizing jobs, and other ‘low-value’ tasks.

https://www.itpro.com/technology/artificial-intelligence/salesforce-agentforce-field-service-ai-agents