Salesforce Unveils a “World First” Innovation to Optimize GenAI Implementations

Salesforce has announced the “world’s first” LLM (large language model) Benchmark for CRM.

With the solution, Salesforce customers can rank LLM models on a leaderboard to select the best possible option for their chosen generative AI (GenAI) use case.

The LLM Benchmark enables this by leveraging a “comprehensive evaluation framework”, with criteria grouped into four categories: accuracy, speed, cost, and trust & safety.

https://www.cxtoday.com/crm/salesforce-unveils-a-world-first-innovation-to-optimize-genai-implementations/