Salesforce study reveals enterprise AI agents fail 65% of multiturn tasks

Salesforce AI Research unveiled CRMArena-Pro on June 10, 2025, a comprehensive benchmark study demonstrating that leading artificial intelligence agents achieve only 58% success rates in single-turn business scenarios, with performance plummeting to 35% in multi-turn interactions. The research, published through an extensive 31-page technical paper, examined 19 distinct business tasks across customer relationship management systems.

https://ppc.land/salesforce-study-reveals-enterprise-ai-agents-fail-65-of-multiturn-tasks/