Salesforce Sets Course for AI-Driven Future Amid Layoffs

Salesforce has announced a major restructuring of its workforce, attributing the elimination of 4,000 customer support positions to the integration of AI tools like Agentforce. CEO Marc Benioff confirmed these AI-driven changes as part of a broader effort to optimize efficiency. The company's restructuring budget has tripled to $300 million, raising questions about AI's role in job displacements across the tech sector.

https://opentools.ai/news/salesforce-sets-course-for-ai-driven-future-amid-layoffs