Salesforce says some older job roles no longer need humans as AI agents take over tasks

AI is no longer just helping employees write emails or generate code snippets. At Salesforce, AI is now changing how teams are structured, how budgets are allocated, and even which jobs still need human involvement. The company has revealed that many older and "low-impact" roles are now being handled by AI agents, allowing Salesforce to move thousands of employees into newer business functions instead of hiring fresh talent from outside. Speaking during a media interaction in Mumbai, Salesforce chief digital evangelist Vala Afshar told Money Control the company has already shifted around 3,000 employees into sales roles after retraining them internally. According to him, these workers previously handled tasks that AI agents are now capable of managing more efficiently.

https://www.indiatoday.in/technology/news/story/salesforce-ai-agents-older-job-roles-no-longer-need-humans-2914511-2026-05-20