Salesforce says AI needs real data and rules to run businesses, LLMs alone are not reliable enough at scale

Salesforce, one of the world’s biggest enterprise software companies, has been rethinking its reliance on large language models after facing reliability challenges when customers began using AI agents at scale. A report by The Information had earlier revealed that executives inside Salesforce were less confident in open-ended generative AI than they were a year ago, especially after AI models behaved unpredictably in real business environments.

https://www.moneycontrol.com/technology/salesforce-pulls-back-from-large-language-models-after-reliability-concerns-article-13738832.html#google_vignette