Salesforce’s next era: The agentic enterprise

Salesforce Inc. is moving from the hype phase of generative AI into doing the harder engineering work to create the agentic enterprise.

The Dreamforce 2025 conference this week showed us that the company that created the original software-as-a-service model now wants to lead what we call service as software. In our view, this represents a profound revolution, not just in technology but in business. In a world where AI agents deliver outcomes across systems of record, systems of engagement and systems of intelligence.

https://siliconangle.com/2025/10/18/salesforces-next-era-agentic-enterprise/