Salesforce’s New Playbook Suggests AI Isn’t a Tool. It’s a Teammate
- Joseph K
- Jan 8
- 1 min read
Whilst many organizations now have the budget for AI, and some already have the tools, most are paralyzed by the “how.”
How do we actually get human agents to trust digital ones? How do we stop AI from just being a fancy spellchecker and turn it into a revenue driver?
Salesforce has just released its AI Fluency Playbook, and it offers a surprisingly human answer to a technical problem.
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