Salesforce’s David Fan on agentic AI, digital labor and driving telecom efficiency with Agentforce

In this FNTV interview, Salesforce’s David Fan offers a grounded, practical look at how agentic AI is redefining enterprise workflows. Speaking with Steve Saunders, Fan unveils Agentforce, Salesforce’s digital labor platform that blends AI agents with CRM and data layers to automate customer service, accelerate sales, and reduce operational costs—especially in telecom.

Fan explains how Salesforce differentiates with industry-specific, trusted AI agents that are easy to deploy and safe by design. These agents not only streamline quoting and order handling but also reduce AI hallucinations through data grounding and human-in-the-loop safeguards.

https://www.fierce-network.com/sponsored/salesforces-david-fan-agentic-ai-digital-labor-and-driving-telecom-efficiency-agentforce