Salesforce’s ChatGPT integration is really about stopping customers from leaking their own data

Salesforce users running Agentforce with ChatGPT Enterprise or Edu can now update CRM data directly from the bot, a move aimed at curbing home-built integrations that risk spilling data outside the company's controls.

While the tie-up was pitched as a way to reduce the time users spend toggling between OpenAI’s bot and Salesforce, analyst Vernon Keenan said in a blog post that it is actually security driven.

https://www.theregister.com/2025/12/24/salesforce_chatgpt/