Salesforce’s Agentforce recalibration raises costs and complexity for CIOs

Salesforce is recalibrating its enterprise AI strategy — and CIOs could be footing the bill.

The company has added deterministic controls to Agentforce through a new scripting layer called Agent Script, shifting responsibility for AI behavior back onto customers. Analysts warn the move will force CIOs to absorb new costs, revisit delivery timelines, and defend AI decisions that were once marketed as autonomous.

https://www.cio.com/article/4113617/salesforces-agentforce-recalibration-raises-costs-and-complexity-for-cios.html