Salesforce Responds to User Backlash Over Replacing Help Search with Agentforce

Salesforce has committed to bringing the dedicated search function back to its help portal in a statement to CX Today.

The news comes after users expressed their frustration at the replacement of its classic search bar with an Agentforce AI assistant on September 29.

Instead of being able to type a keyword to get a list of matching articles, documentation, or guides, the only option was to ask the AI‑powered conversational assistant questions.

https://www.cxtoday.com/crm/salesforce-responds-to-user-backlash-over-replacing-help-search-with-agentforce/