Salesforce Responds to AI Layoff Reports, Says Headcount Was Rebalanced, Not Cut

Following the publication of the report “Salesforce regrets firing 4000 experienced staff and replacing them with AI agents”, Salesforce has shared a clarification via email addressing the claims around job cuts and its AI strategy. The company stated that it did not lay off 4,000 employees (confusion came from a video interview of CEO Marc Benioff back on August 29, 2025), but instead rebalanced its headcount, redeploying roles from support into sales to increase distribution capacity. Salesforce emphasised that this was a strategic redeployment of roles, not a reduction in its overall workforce.

https://www.thetechoutlook.com/news/salesforce-responds-to-ai-layoff-reports-says-headcount-was-rebalanced-not-cut/