Salesforce Reports Record Cyber Week as AI Agents Drive $67BN in Sales

Salesforce’s 2025 Cyber Week analysis points to a decisive shift in how AI is powering retail sales and service. Global sales during the November 25–December 1 period reached $336.6BN, up 7 percent year over year, with AI agents directly influencing $67BN in purchases.

As one in five orders worldwide involved agent-driven product recommendations or conversational customer service, the data shows AI is now embedded deeply in shopping and service behaviors during retail’s most intense week of the year.

https://www.cxtoday.com/customer-analytics-intelligence/salesforce-reports-record-cyber-week-as-ai-agents-drive-67bn-in-sales/