Salesforce Pushes ‘Agentic Enterprise’ Vision with Telecom AI Agents and New AI Work Metric

Salesforce has introduced new capabilities across its Agentforce AI platform, including a new Agentforce for Communications offering that provides AI agents for telecom customer service and sales workflows, a metric to measure AI‑driven work, and expanded AI‑powered IT service management capabilities.

https://erp.today/salesforce-pushes-agentic-enterprise-vision-with-telecom-ai-agents-and-new-ai-work-metric/