Salesforce makes Contact Center much more effective with Agentforce

Salesforce has significantly improved its Contact Center solution, Agentforce Contact Center. Agentforce Contact Center combines voice (telephony), digital channels, CRM data, and AI agents in a single platform. The goal is to serve customers much more effectively, regardless of how they contact you. Salesforce promises less repetition for customers, less manual work for employees, and supervisors who can see the full picture.

https://www.techzine.eu/blogs/applications/139448/salesforce-makes-contact-center-much-more-effective-with-agentforce/