Salesforce launches field Agentforce to reduce technician’s admin

Tradespeople and technicians are spending almost a full working day every week on low-value tasks, such as inputting manual data or summarising jobs, costing thousands of dollars, a Salesforce survey has found, as it launches a new version of Agentforce.

Information gathering, customer documentation, permit filings, and other administrative tasks use up around 30% of a technician’s average working time, according to the Salesforce report – more than the 28% spent on delivering services.

https://techinformed.com/salesforce-launches-technician-agentforce/