Salesforce launches AI Slackbot as workplace agent

Salesforce has released a new version of Slackbot for general availability, positioning it as a built-in personal work agent inside Slack for customers on Business+ and Enterprise+ plans.

The company said Slackbot uses a customer’s own Slack conversations, files and context. It sits inside Slack and responds through the same interface employees already use for messaging and collaboration.

Salesforce also linked the launch to its broader Agentforce strategy. The company described Slack as the conversational layer for people and software agents that connect data, knowledge and workflows.

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