Salesforce Launches AI Benchmark to Evaluate CRM Deployments

Salesforce has introduced a language model benchmark tailored for businesses to evaluate their AI models on customer relationship management (CRM) tasks.

Benchmarks are tools designed to evaluate the performance of a language model. They contain tools and tests that provide model owners with an assessment of their model's outputs on specific tasks, such as the MMLU benchmark for evaluating general knowledge.

https://aibusiness.com/ml/salesforce-launches-ai-benchmark-to-evaluate-crm-deployments