Salesforce launches agentic AI for field workers
- Joseph K
- Apr 16
- 1 min read
US software company Salesforce is introducing agentic AI for scheduling, reporting and troubleshooting for field service workers.
Agentic AI – a form of AI designed to make decisions and perform tasks – forms part of Salesforce’s ‘Agentforce for field service’ package, with AI agents aimed to eliminate scheduling bottlenecks and tackle routine time consuming tasks.
Agentforce is designed to integrate seamlessly into existing data systems and user interfaces, operating autonomously to schedule appointments, assist with filling schedule gaps, troubleshoot in real time and summarise job reports.
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