Salesforce Is Turning Slack Into The Interface For AI At Work

For most companies, the issue is not whether they have enough AI. It is that the work is still scattered across too many places. Over the past two years, enterprises have invested heavily in data platforms, copilots, and now agents. But those systems rarely operate in the same place. Customer data lives in the CRM. Conversations happen elsewhere. The follow-up depends on someone manually connecting the dots. That gap is where work slows down. Salesforce’s latest move is aimed at closing that gap, with Slack as the layer where data, conversations, and AI come together.

https://www.forbes.com/sites/keithferrazzi/2026/04/29/salesforce-is-turning-slack-into-the-interface-for-ai-at-work/