Salesforce is Now Embedding Slack at its Core to Bridge Data, People, and AI

Salesforce has announced a sweeping update that further embeds Slack into the heart of its CRM platform.

The update aims to eliminate fragmented workflows and create a unified space where teams can collaborate, access customer data, and take action without leaving the flow of work.

The centrepiece of this shift is Salesforce Channels, a new type of Slack channel that connects directly with Salesforce records such as accounts, opportunities, and custom objects.

https://www.uctoday.com/unified-communications/salesforce-is-now-embedding-slack-at-its-core-to-bridge-data-people-and-ai/