Salesforce Introduces Next-Gen Einstein with Conversational AI Assistant

Salesforce unveiled its latest iteration of Einstein, encompassing several groundbreaking AI features. The primary highlights are:

• Einstein Copilot: An innovative conversational AI assistant, Einstein Copilot will be integrated into every Salesforce application to boost productivity. It understands natural language queries and provides trustworthy answers from proprietary company data. This tool also suggests potential follow-up actions, ranging from recommended steps post-sales call to the generation of new service articles.

• Einstein Copilot Studio: A platform allowing businesses to customize their AI applications. It offers functionalities like custom AI app building, including the ability to translate natural language prompts into code and other business-specific tasks. The studio will also let companies use Einstein Copilot on various platforms such as websites, Slack, WhatsApp, and SMS.

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