Salesforce introduces agentic contact center with unified AI, CRM and channels

Salesforce has announced Agentforce Contact Center, a new solution designed to bring voice, digital channels, CRM data, and AI agents together on a single platform, enabling organizations to modernize customer service while reducing operational complexity and costs.

Contact centers today often struggle with fragmented systems where customer data, communication channels, and AI tools operate in silos, making automation difficult and expensive to implement. Legacy tools typically require complex integrations to connect CRM, telephony, and AI platforms, slowing innovation. Salesforce said the new offering removes these barriers by providing a native, unified foundation that connects data, workflows, and AI in real time.

https://www.expresscomputer.in/news/salesforce-introduces-agentic-contact-center-with-unified-ai-crm-and-channels/133511/