Joseph K
Salesforce Introduces a Conversational Intelligence Solution for Service Cloud
Salesforce has announced a slew of Service Cloud innovations aimed at enhancing customer experience and driving revenue growth.
First up is a Einstein Conversation Mining, a conversational intelligence solution that gains insights into the predominant reasons customers reach out through various channels such as voice, messaging, and third-party apps.
Businesses can leverage the solution to transfer these insights into actionable strategies for contact center automation and agent coaching.
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