Salesforce: Enterprises Are Running Dozens of AI Agents, and Half of Them Are Invisible to Each Other

Alcon, the eye-care company operating in more than 60 countries, built over 900 AI agents in under a year. “Everyone went and built their own agents — business users and IT users alike,” said Sreenivasa Patibandla, the company’s Director of System Integrations and APIs.

It’s a useful opening to Salesforce’s 2026 Connectivity Benchmark Report, because it illustrates how agent deployment has moved faster than the frameworks designed to govern it.

https://www.uctoday.com/productivity-automation/salesforce-enterprises-are-running-dozens-of-ai-agents-and-half-of-them-are-invisible-to-each-other/