Salesforce Disables Connections to Gainsight-Published Applications Amid Investigation of Data Breach

Salesforce told customers Friday (Nov. 21) that it detected unusual activity involving applications published by Gainsight and installed and managed directly by customers.

“Our investigation indicates this activity may have enabled unauthorized access to certain customers’ Salesforce data through the app’s connection,” the company said in a help article published Friday.

Salesforce disabled the connection between Gainsight-published applications and Salesforce on Thursday (Nov. 20), meaning customers will not be able to connect those applications until further notice, according to the article.

https://www.pymnts.com/data/2025/salesforce-disables-connections-to-gainsight-published-applications-amid-investigation-of-data-breach/