Salesforce Delivers New Analytics, AI, and Automation Solutions for Communications Providers

New Salesforce innovations built for the communications industry feature analytics, AI, and prebuilt solutions that automate common processes, driving improved customer experiences and reducing operational costs. And, a new integration with WhatsApp will streamline and enrich customer engagement.

More than 50% of consumers already prefer to conduct business “only or mostly online,” and 72% have reported that they will remain loyal to companies that provide faster service, even as they reevaluate their spending. In addition, 91% of service provider employees report digital transformation would reduce bottlenecks and redundant processes that slow service, while saving their companies’ money.

https://www.datanami.com/this-just-in/salesforce-delivers-new-analytics-ai-and-automation-solutions-for-communications-providers/