Salesforce: Customer service teams have accelerated digital plans in 2020

The pandemic has exposed a number of technology gaps in customer service, according to 88% of service professionals, as customers switched from physical to virtual locations during 2020. This caused many customer service leaders to accelerate digital transformation strategies, according to a report from Salesforce.

https://www.itpro.co.uk/business-strategy/digital-transformation/358050/salesforce-report-highlights-digital-transformation