Salesforce (CRM) Was Meant to Be an AI Casualty. The Results Say Otherwise

Salesforce, Inc. CRM -1.07% ▼ was widely expected to be among the main victims of the disruption caused by artificial intelligence (AI) in enterprise software. The concern is understandable. The rapid emergence of AI-native alternatives could reduce switching costs and weaken the traditional recurring revenue model used by software-as-a-service (SaaS) companies. However, when I look at Salesforce’s most recent results and forward guidance, I do not see a company in structural decline.

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