Salesforce com : 5 Retail Predictions for 2022
- Joseph K
- Feb 15, 2022
- 1 min read
About 91% of customers are more willing to make another purchase after a great service experience.
(Note: Rob Garf, vice president and general manager, retail, collaborated with the author on this post.)
In 2022, retailers only need to follow one north star: connect online and offline shopping experiences and remove friction across the journey.
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