Salesforce: CIOs closer to the bridge than ever due to agentic AI

Salesforce research into how CIOs are using agentic AI has found the technology to be making their roles more strategic than ever within their businesses.

The customer relationship management (CRM) supplier conducted an online survey with market research firm NewtonX among 200 CIOs from 24 countries in October 2025. This was the second year of the survey.

It found that AI implementation has increased by 282% since 2024, from 11% to 42%, and the AI budget has nearly doubled. The CIOs surveyed said they were dedicating 30% of their AI budget to agentic AI specifically, so most is going to other forms of AI, such as generative AI and traditional machine learning AI. Nevertheless, 96% of CIOs said their company either currently uses or plans to use agentic AI in the next two years.

https://www.computerweekly.com/news/366634404/Salesforce-CIOs-closer-to-the-bridge-than-ever-due-to-agentic-AI