Salesforce CEO: Predictions that AI will kill SaaS are wrong

Salesforce CEO Marc Benioff highlighted significant growth in agentic AI usage within its applications during the company's second fiscal quarter earnings call. This surge in usage, particularly through Model Context Protocol and command-line interface calls, has sixfold, countering predictions that AI would diminish the need for CRM and SaaS platforms. Instead, Benioff emphasized how these technologies are becoming essential for businesses to effectively leverage AI, based on information published by CRN.

https://www.channele2e.com/news/salesforce-reports-surge-in-ai-driven-usage-counters-saaspocalypse-fears