Salesforce CEO Marc Benioff on why AI agents won’t lead to mass unemployment
- Joseph K
- Jul 29
- 1 min read
No company has made as big a bet on AI agents as Salesforce. In fact, Salesforce founder and CEO Marc Benioff almost changed the company’s name to “Agentforce” to reflect just how much its future depends on AI doing tasks for workers. And Benioff has not been afraid to eat his own dog…um, drink his own champagne. He calls Salesforce “customer zero” for its own products. AI agents now successfully resolve 85% of Salesforce’s customer service inquiries and qualify its own sales leads 40% faster than before the advent of AI.
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